Privacy Policy

01Who we are

PlayBox is operated by [Registered Company Name] ("the operator"). For any privacy question or request, you can reach us at [email protected]. We are the data controller for the limited information described below.

02Information we collect

We only collect what is needed to activate your device and provide the player:

• Device information — your device MAC address and the Device Key generated by the app. These identify your device so we can activate it and keep your playlists tied to it.
• Playlist details you enter — the playlist URL, or the Xtream Codes host, username and password you add. This is stored so the app can load your content on your device.
• Contact details — the email address you use to contact us or to register a reseller or activation account.
• Basic technical data — app version, device model and operating-system version, and crash or error diagnostics used to keep the app stable.

What we do not collect

• We do not record, analyse or store the video or channels you watch.
• We do not build advertising profiles, and we do not sell your personal information.
• We do not request your contacts, photos, precise location or microphone.

03How we use your information

• To activate your device and keep your activation status current.
• To save, load and let you manage your playlists across your devices.
• To respond to your emails and provide support.
• To diagnose crashes, fix bugs and improve reliability and performance.
• To detect misuse and protect the security of the service.

04Legal bases (GDPR)

Where the EU/UK General Data Protection Regulation applies, we rely on: performance of a contract (to activate your device and run the player), legitimate interests (to keep the service secure and stable), and consent where you give it (for example when you email us). You may withdraw consent at any time.

05How information is shared

We do not sell your data. We share the limited information above only with:

• Our hosting and infrastructure provider, which stores activation and playlist data on our behalf under a data-processing arrangement.
• Authorities, where we are legally required to disclose information by a valid legal process.

Any playlist you add connects your device directly to that third-party source. Those providers have their own privacy practices, and we are not responsible for them.

06Data retention

We keep activation and playlist data for as long as your device remains active, and for a reasonable period afterwards for support and record-keeping. Diagnostic data is kept only as long as needed to resolve issues. When data is no longer needed, we delete or anonymise it.

07Data security

Information is transmitted over encrypted (HTTPS) connections and stored on access-controlled servers. No method of transmission or storage is completely secure, but we take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access.

08Your rights

Depending on where you live (including under GDPR and the California CCPA/CPRA), you may have the right to:

• Access the information we hold about you.
• Correct information that is inaccurate.
• Request deletion of your data.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.

To exercise any of these rights, email [email protected] and we will respond within the time required by applicable law. We will not discriminate against you for exercising your rights.

09Children's privacy

PlayBox is not directed to children. We do not knowingly collect personal information from children under 13 (or the minimum age required in your country). If you believe a child has provided us with personal information, contact us and we will delete it.

10Third-party content

Because you supply your own playlists, the content you view comes from sources we neither provide nor control. You are responsible for ensuring you have the right to access that content. See our Terms of Use for details.

11International transfers

Your information may be processed on servers located outside your country. Where required, we use appropriate safeguards for such transfers.

12Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, for significant changes, provide additional notice where appropriate. Continued use of the app after an update means you accept the revised policy.

13Contact us